Technology & Automation Services
In today’s fast changing business panorama, businesses are relying on technology to be able to make decisions faster and smarter. Every organization today is hiking through their own digital transformation journey. CXO’s today have embarked on a journey – leaving the traditional brick and mortar “Just The IT” behind and have started to enthral a digital landscape that is tremendously business centric and defies the erstwhile paradigm.
We at Ebex truly believe in this ideology and have committed ourselves to create a focused synergy between technology and business. Thus, creating a state-of-the-art technology platform that revolves around people, process and technology to give you the winning edge.
IT Infrastructure
Dynamic business environment today demand infrastructure to optimize itself and function at the pace of the its growth, IT Leaders today need to focus on enabling business through technology and leave very low scope to engage in routine operations. That’s exactly where EBEX can add value to your business. It can provide IT Infrastructure Services that comprise of Service Desk - capable of managing user endpoints that includes configuration and troubleshooting, governed through an astringent escalation matrix. Centralized Datacentre and Cloud Support team are structured as Level I, II and III who centrally deliver their support services through remote infrastructure management. All incidents and issues are tracked, governed though an ITIL based tool for monitoring and adhering to the standard SLA’s giving you the best performance and value. NOC/SOC is fully automated, manned by a handful of people and gives a 3600 effective view of the entire network, helping in managing data security through early warning and intrusion detection systems.
Application Development & Maintenance
We believe that Technology is a powerful lever to enhance service delivery, enabling processing of most transactions with embedded controls in place reducing time cycle, improving access to information, providing accurate, relevant & reliable data through real-time interfaces, analytical reporting, decision support and productivity improvement . Our technology team experts integrate end-to-end processes: increasing synergies across functions through their flexible and bespoke application development solutions.
At EBEX, the SDC (Software Development Centre) provides application development and maintenance services for ERP’s such as SAP, Oracle etc, through its proven deployment skills following best practices. At the same time, our SDC also has the potential to effortlessly custom build scalable and bespoke applications, workflows and software packages to support your businesses’ complex and specific business needs
Process Automation
One of the greatest challenges today for any organization is to utilize its resources in the most efficient manner, biggest time killers being manual processes and repetition of work on recurring tasks. With the increasing demand for businesses to perform more complex and manual labor intensive tasks, the focus of technology has shifted to automate and optimize as many processes as possible.
At EBEX, automation and innovation is in our DNA. The rhythm helps us constantly re-engineer our existing processes and bring in efficiency both in terms of performance and agility. Our technology shared services today provide a vast array of services ranging from a fairly simple to mission critical cadre. Our automation service consists of integrating applications, restructuring labor resources and if need be, building software applications to automate all possible tasks on a process. The entire process includes support to provide an easy transition experience to users from manual to automated processes.
Document Management Service (DMS)
For many organizations, keeping and managing data via an efficient Document Management System has become a pain. They are putting in lot of efforts in this monotonous task thus not being able to channelize the energies towards the right direction.
EBEX offers a process centric DMS (Document Management Service) to these entities which includes scanning of physical documents and and indexing of both physical and soft documents, emails, word, excel, pdf documents etc. but not limited to personal files of the employees, invoices and other documents from the vendors, etc in order to track them easily and maintain them in the digital format in this process. The service begins with receiving the documents at our collection centre and does not end at confirmation, but remains till retrieval. EBEX offers archiving digital formats as well as physical copies in our document store. Purpose of the process is to digitize the critical documents like invoices, employee documents & claims, PO’s, etc therefore helping in maintaining records of the payments made to the vendors & the employees.
Inspiring Work We’ve Delivered
AUTOMATION OF MATERIAL / SERVICE CODE CREATION
This Case Study illustrates how EBEX used its Business Process Improvement capability to bring process in line of business, smoothening internal process resulting in enhancing productivity and efficiency.
Learn more
Automation of Material / Service Code Creation
Learn more
PROCESS AUTOMATION ENABLED BY VENDOR PORTAL
This case study gives an overview of how EBEX introduces automation of processes resulting in improved efficiency at departmental, as well as client level.
Learn moreProcess Automation Enabled by Vendor Portal
Learn more
AUTOMATION OF MATERIAL / SERVICE CODE CREATION
This Case Study illustrates how EBEX used its Business Process Improvement capability to bring process in line of business, smoothening internal process resulting in enhancing productivity and efficiency.
Learn moreAutomation of Material / Service Code Creation
Learn moreEBEX Advantage
We ensure that our services are providing you with the best experience possible. This means that we need to understand your needs deeply, design an experience tailored for your needs, and make sure it is reliable at the same time.
Improved Efficiency
which translates to reduction of cost through standardized step by step process after automation
Fixation of Responsibility
through well-defined task ownership at each level
Better Monitoring and Greater Control
at each level ensuring better time management and outputs.
Cost Flexibility
through multiple levels of implementation
Scalability
through need based upgrading of service plans
We are Proud to Serve Around the Globe
