This case study illustrates how EBEX put a robotic process automation for the airfare invoices received to ensure there is no missing or overlooked GST input. Industry operates manually as a standard process and even Travel Management Automation Solution Providers are exploring the solution.
A leading business conglomerate having diverse business presence across Media, Entertainment, Packaging, Infrastructure, Education and many other industries, with worldwide operations (geographically diverse) and a workforce of over 10000 employees with the strength growing day by day, thus needing extensive domestic as well as international travel.
The PDF documents of invoices sent by Airlines and received by EBEX are manually downloaded and data is maintained in an excel format. These invoices are –
It was observed over period of time that around 5% GST input claims were missed directly, having $ impact to organizations at Group level.
To have an automated solution for GST input claim purposes for Airline invoices.
An Excel file is generated for each legal entity and for each Airlines for a pre-defined period with following details:
|Airlines Name & GSTN||PNR Number|
|Customer Name & GSTN||Place of Issue|
|Invoice Number & Date||Basic Tax Value|
|Document Type (Tax Invoice, Debit Note, Credit Note)||GST Breakup|
|Passenger name||Total Value|
These challenges were overcome with change management and proper planning & execution of end to end solution
Other risks and assumptions were –